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Showing posts from July, 2020

Thoughts on Malcolm Gladwell's Talking to Strangers

Malcolm Gladwell Talking to Strangers (Hachette: Little, Brown, and Co, 2019)
When we interact with strangers, we tend to apply preset scripts to our interactions. Each of us seems to have a large personal collection of scripts ready to play whenever we encounter an unfamiliar person or group of people. 
Upon meeting someone such as a small child, we speak and act a certain way and have a pre-packaged set of beliefs about that little person. Likewise, when we meet a senior citizen, a person of a different race, a person who appears to be similar to ourselves, or a very different person, we are prepared for that interaction with our preconceptions of who they are, what they will do, and how we should behave with them. Such preconceptions are often maligned but they can be helpful. Our preconceptions are shortcuts that smooth social interactions that might otherwise be unpredictable. We consider the person who is unable to do this as lacking in social skills. Someone who is perpetually su…

What advice do you give when the bank turns them down?

So your clients tell you that they want to buy a new home or rental property. They went into their bank branch and were turned down for new mortgage financing. Now what should they do?You could casually tell them to go down the street to another bank branch. Or you could say nothing at all, hoping that they drop this embarrassing subject. After all, if they were turned down by their bank there must be something wrong. You could console them and tell them to wait and try again next time. Or worst of all, you could tell them that maybe it simply was not meant to be. You can do better and so can they. Before they give up or run around to other financial institutions, suggest they do some homework.The first step is to reconstruct the crime scene. Why were they turned down? It is unlikely that the bank loan officer who took their application will tell them the whole tragic story of mortgage financing gone awry. That overworked, underpaid person may not even know the whole story.Why not hel…

“How to advise Clients with a Covid-19 Cash Crisis”

According to an Ipsos poll commissioned by MNP and published on June 22, 46% of Canadian’s work situation has been affected by the pandemic. Personal incomes and businesses have been dramatically affected.
On the other hand, the dominant narrative from Canadian governments and media is that we are progressing well through stages toward opening and normalization of the economy. 
Many of us seem to be talking as if the Covid-19 crisis is over. We are thinking about summer off-time and then ramping up for the Fall.  We will need to do some planning. Q4 will be critical in what has been an unusual year. 
I participate in a number of online forums and zoom groups like this one, and attendance has gradually fallen off this summer. People seem relaxed, withdrawn, and want to enjoy the rest of the summer. I am grateful that organizers are really working hard at keeping people coming out to online work-related events.
With some of my clients, I am discussing mortgage financing and emerging real es…